Terms of service
TERMS OF SERVICE
Last updated: 7 July 2026
These Terms of Service explain the rules that apply when you visit, browse, use or buy from the Grainwolf website.
This website is operated by Mark Hoskins trading as Grainwolf.
Contact details:
Mark Hoskins trading as Grainwolf
41 Brockworth Crescent
Bristol
BS16 1HQ
United Kingdom
Email: info@grainwolf.com
In these Terms, “Grainwolf”, “we”, “us” and “our” mean Mark Hoskins trading as Grainwolf. “You” and “your” mean the person using our website or buying from us.
By using our website, you agree to these Terms. If you do not agree, you should not use the website.
1. Consumer rights
Nothing in these Terms affects your statutory rights as a consumer.
If you are purchasing as a consumer in the United Kingdom, you have legal rights in relation to goods that are faulty, damaged, not as described, not fit for purpose, or not of satisfactory quality. These rights are not limited by these Terms.
2. About Grainwolf
Grainwolf is a UK-based matcha, ritual and intentional living brand.
Our website is hosted by Shopify, which provides the ecommerce platform that allows us to operate our online store and provide related services.
Any purchases made through our website are made directly with Grainwolf, not Shopify.
3. Pre-launch status
Grainwolf may operate parts of the website in pre-launch mode before products are available to buy.
Pages, product previews, launch information, waitlist forms, guides, emails, images and descriptions shown before launch are provided for information and brand-building purposes only.
Joining the waitlist does not create an order, guarantee product availability, reserve stock, guarantee pricing, or oblige you to purchase.
We may update, change, delay, withdraw or cancel any planned product, offer, launch date or release before orders are opened.
4. Using the website
You agree to use the website only for lawful purposes.
You must not:
- use the website in a way that breaches applicable law;
- interfere with the security, operation or availability of the website;
- attempt to gain unauthorised access to any part of the website;
- upload or transmit viruses, malware or harmful code;
- scrape, copy, extract or misuse website content without permission;
- impersonate another person;
- provide false, misleading or inaccurate information;
- use the website to send spam or unsolicited communications;
- use the website in a way that harms Grainwolf, Shopify, customers or other users.
We may suspend or restrict access to the website if we reasonably believe these Terms have been breached.
5. Accounts
If customer accounts are available, you are responsible for keeping your login details confidential.
You must provide accurate and current information when creating an account or placing an order.
You are responsible for activity carried out through your account unless the activity was caused by our failure to use reasonable care.
You should contact us immediately if you believe your account has been accessed without permission.
6. Product information
We aim to describe products accurately.
However, product images, colours and packaging may appear differently depending on your device, screen settings and photography.
Product descriptions, images, ingredients, serving suggestions, packaging, prices and availability may change from time to time.
Before placing an order, please read the product page carefully, including ingredients, serving information and any warnings.
7. Food product information
Grainwolf matcha is a food product.
Our website content is provided for general information only. It is not medical advice, nutritional advice or a substitute for professional advice.
We do not claim that our products diagnose, treat, cure or prevent any disease.
Matcha naturally contains caffeine. Individual responses to caffeine vary. If you are pregnant, breastfeeding, sensitive to caffeine, taking medication, or have a medical condition, you should seek professional advice before consuming products containing caffeine.
You are responsible for checking whether a product is suitable for you before purchasing or consuming it.
8. Orders
When you place an order, you are making an offer to buy the products in your basket.
An order is accepted only when we confirm acceptance by sending an order confirmation email or by dispatching the goods.
We may refuse, cancel or limit an order where reasonably necessary. This may include where:
- a product is unavailable;
- there is an error in price or product information;
- payment is not authorised;
- fraud or misuse is suspected;
- delivery to the requested location is not available;
- there is a legal or regulatory reason preventing fulfilment.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.
9. Prices and payment
Prices are shown in pounds sterling (£ GBP).
Prices may change from time to time. The price charged will be the price shown at checkout when you place your order, unless there has been an obvious error.
Delivery charges and any applicable taxes or charges will be shown before you complete checkout.
Payment must be made using one of the payment methods available at checkout.
You confirm that the payment information you provide is accurate and that you are authorised to use the payment method.
10. Promotions and offers
We may offer discounts, promotional codes, launch offers or limited-time promotions.
Promotions may be subject to additional terms, including expiry dates, minimum spend requirements, product exclusions or usage limits.
We may withdraw or amend promotions where reasonable, including where there has been misuse, fraud, error or technical issue.
11. Shipping and delivery
Delivery options, prices and estimated delivery times will be shown before checkout where orders are available.
Delivery times are estimates unless we expressly agree otherwise with you.
Unless we agree a different delivery period with you, we will deliver goods within 30 days of accepting your order.
Risk in the goods passes to you when the goods are delivered to you, or to a person identified by you to take possession of them.
If your order is delayed, lost, damaged or delivered incorrectly, please contact us at info@grainwolf.com so we can investigate and resolve the issue.
We are not responsible for delivery delays caused by events outside our reasonable control, but this does not affect your statutory rights.
12. UK launch and international shipping
Grainwolf is based in the United Kingdom.
Our first launch may focus on UK customers. International shipping may be added later.
If international shipping is offered, you may be responsible for any customs duties, import taxes, local charges or customs delays unless stated otherwise at checkout.
13. Your right to cancel online orders
If you are a UK consumer buying online, you usually have the right to cancel your order without giving a reason.
You have 14 days from the day after you receive your order to tell us that you want to cancel.
After telling us that you want to cancel, you then have a further 14 days to return the goods to us.
To cancel, contact us at:
info@grainwolf.com
Please include your name, order number, email address and the item you wish to cancel or return.
14. Returns for change of mind
Because Grainwolf matcha is a food product, change-of-mind returns are only accepted where the product is unopened, unused, sealed and in its original packaging.
We cannot accept a change-of-mind return for matcha that has been opened, unsealed, used, damaged after delivery, or handled in a way that makes it unsuitable for resale for health, hygiene or food safety reasons.
You are responsible for the cost of returning change-of-mind returns unless we state otherwise or the product is faulty, damaged, incorrect or not as described.
You should package returned items carefully. You are responsible for the goods until they are received by us.
15. Refunds after cancellation
Where you validly cancel a UK online order and return eligible goods, we will refund the price paid for the returned goods.
If you paid for standard delivery, we will also refund the standard delivery cost where required by law. If you chose a more expensive delivery option, we only need to refund the cost of standard delivery.
We may reduce the refund if the goods have been handled more than necessary and this has reduced their value.
We will make the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent them back, whichever is earlier.
Refunds will usually be made to the original payment method.
16. Faulty, damaged, incorrect or not-as-described products
If your product is faulty, damaged, incorrect or not as described, contact us as soon as possible at:
info@grainwolf.com
Please include:
- your order number;
- the email address used for the order;
- a description of the issue;
- clear photos of the product, packaging and delivery packaging where relevant.
If the product is faulty, damaged, incorrect or not as described, we will deal with the issue in accordance with your statutory rights. This may include a refund, replacement or other appropriate remedy.
Nothing in these Terms limits your legal rights in relation to faulty, damaged, incorrect or not-as-described goods.
17. Allergens and product suitability
We aim to provide clear product information.
You are responsible for reading product information, ingredients and warnings before purchase and consumption.
If you have allergies, intolerances, dietary restrictions or medical concerns, you should check the product information carefully and contact us before ordering if you are unsure.
18. Intellectual property
All website content, including text, images, graphics, logos, designs, product names, photography, videos, audio, layout, branding and other materials, belongs to Grainwolf or its licensors unless stated otherwise.
You may use the website for personal, non-commercial use only.
You must not copy, reproduce, modify, publish, distribute, sell, exploit or use any Grainwolf content without our prior written permission, except where permitted by law.
The Grainwolf name, logo, product names, slogans and brand assets must not be used without our written permission.
19. Feedback, reviews and user content
If you send us feedback, ideas, reviews, suggestions, comments, photos, testimonials or other content, you confirm that:
- the content is accurate where it states facts;
- the content is genuinely your own or you have permission to provide it;
- the content does not infringe anyone else’s rights;
- the content is not unlawful, abusive, defamatory, misleading or harmful.
Where you provide content to us, you grant Grainwolf a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and share that content for business, marketing, operational and promotional purposes.
We may remove or refuse to publish user content where we consider it inappropriate, unlawful, misleading or inconsistent with these Terms.
20. Third-party links and tools
Our website may contain links to third-party websites, tools, platforms or services.
We are not responsible for third-party websites or services. If you access them, you do so at your own risk and should read their terms and privacy policies.
Some services are provided by Shopify or other third-party providers. Their own terms and privacy policies may also apply.
21. Privacy
How we collect and use personal information is explained in our Privacy Policy.
You can view our Privacy Policy on our website.
By using our website, you acknowledge that you have read our Privacy Policy.
22. Errors and availability
We try to keep website information accurate and up to date.
However, errors, inaccuracies or omissions may sometimes occur, including in product descriptions, images, pricing, promotions, availability, delivery information or other content.
We may correct errors, update information, cancel orders, withdraw products or change availability where reasonably necessary.
If we cancel an order because of an error after payment has been taken, we will refund the amount paid for the cancelled item.
23. Website availability
We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
We may suspend, withdraw, change or restrict access to all or part of the website where necessary for maintenance, security, updates, business reasons or circumstances outside our control.
24. Limitation of liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of your statutory rights as a consumer;
- liability for defective products where applicable law prevents exclusion or limitation;
- any other liability that cannot legally be excluded or limited.
Subject to the above, we are not liable for losses that were not reasonably foreseeable when you started using the website or placed an order.
We are not liable for business losses where you use the website or buy products as a consumer. This includes loss of profit, loss of business, business interruption or loss of business opportunity.
25. Events outside our control
We are not responsible for failure or delay caused by events outside our reasonable control.
This may include courier disruption, postal delays, supplier disruption, severe weather, strikes, accidents, fire, flood, epidemic, pandemic, government restrictions, technical failure, security incident or other circumstances beyond our reasonable control.
We will take reasonable steps to reduce the impact where possible.
26. Indemnity
If you use the website in breach of these Terms or misuse our services, you may be responsible for losses, damages, claims, costs or expenses we suffer as a result.
This section does not limit your statutory rights as a consumer and does not apply in a way that would be unfair or unlawful under applicable consumer protection law.
27. Changes to these Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Where required by law, we will provide additional notice of material changes.
Your continued use of the website after changes are posted means you accept the updated Terms. If you do not agree, you should stop using the website.
28. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining parts will continue to apply.
29. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
If you are a consumer, this does not affect any mandatory legal rights you may have under the law of the country or part of the UK where you live.
If you live in England or Wales, you can bring legal proceedings in the courts of England and Wales.
If you live in Scotland, you can bring legal proceedings in either the Scottish courts or the courts of England and Wales.
If you live in Northern Ireland, you can bring legal proceedings in either the courts of Northern Ireland or the courts of England and Wales.
30. Contact
Questions about these Terms should be sent to:
Mark Hoskins trading as Grainwolf
41 Brockworth Crescent
Bristol
BS16 1HQ
United Kingdom
Email: info@grainwolf.com