Grainwolf is based in the United Kingdom.

Our first launch will focus primarily on UK customers. International shipping may be added later once fulfillment, demand, and delivery costs are validated.

Final shipping options, delivery times, and shipping prices will be confirmed before Grainwolf begins taking orders.

Customers will be able to review this information before completing a purchase.

Delivery times have not been finalized yet because Grainwolf is currently in pre-launch.

Once fulfillment is confirmed, estimated delivery times will be shown clearly before checkout.

We may introduce free shipping thresholds or launch offers in the future, but this has not been finalized yet.

Any shipping offers will be clearly shown before checkout.

Because matcha is a food product, returns may only be accepted where the item is unopened, unused, and in its original packaging, unless the product is faulty or incorrect.

Full return conditions will be confirmed before launch.

If an order arrives damaged, faulty, or incorrect, customers should contact us as soon as possible with their order number and clear photos of the issue.

Once Grainwolf launches, we will provide clear instructions for resolving damaged or incorrect orders.

Order cancellation rules will be confirmed before launch.

In general, orders may only be cancellable before they have been processed or dispatched.

Once Grainwolf launches, customers will be able to contact us through the Contact page for order support.

Please include your order number and the email address used at checkout when contacting us about an order.