Grainwolf's first release will be available to customers in Great Britain (England, Scotland and Wales) only.

We are not planning delivery to Northern Ireland or international destinations at launch.

Before we open for orders.

Any delivery charge, available service and estimated delivery timing will be shown clearly before a customer places an order.

Final dispatch and delivery estimates have not yet been set.

Once sales open, the available delivery service and expected timing will be shown before checkout and in the order information.

Unless a different delivery period is agreed with the customer, consumer law generally requires goods to be delivered without undue delay and within 30 days.

We have not committed to free delivery at launch.

Any delivery charge will be shown clearly before payment so there are no unexpected shipping costs.

If you change your mind about an online order, contact us within 14 days of receiving it.

We will provide the applicable return instructions. Matcha being returned because of a change of mind should remain unopened, sealed and in a condition suitable for return.

For change-of-mind returns, the customer will normally be responsible for the direct return postage cost.

Where cancellation rights apply, any refund due will be made in accordance with UK consumer law.

This does not affect your statutory rights if a product is faulty, damaged, unsafe or not as described.

Contact us as soon as possible at info@grainwolf.com with your order number and details of the problem.

Photographs of the parcel and product may help us investigate damage in transit.

If Grainwolf has supplied goods that are damaged, faulty, incorrect or not as described, we will put the matter right in accordance with your statutory rights. This may include a replacement or refund as appropriate.

We will not require you to pay return costs where the problem is ours.

Yes.

If you want to cancel, contact Grainwolf as soon as possible at info@grainwolf.com.

If the order has not yet been dispatched, we will aim to stop it before shipment.

If it has already been dispatched, your applicable statutory cancellation and return rights will still be respected.

Email us at info@grainwolf.com or use the Contact page.

Once sales begin, please include your order number whenever possible so we can locate the order quickly.